Question 1

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer, Apple Pay, and Google Pay. All payments are protected by 256-bit SSL encryption for maximum security.

Question 2

Is the payment secure?

Accepted Answer

Absolutely yes. We use advanced security protocols with 256-bit SSL encryption. Your card details are never stored on our servers. All payments are processed through PCI-DSS certified gateways.

Question 3

How do I receive my license after purchase?

Accepted Answer

You will receive your license via email within minutes of purchase. The email will contain the product code (Product Key), detailed activation instructions, and a link to the full guide.

Question 4

How long does it take to receive the license?

Accepted Answer

Delivery is immediate! In most cases, you will receive the email within 2-5 minutes of purchase. For bank transfer payments, delivery occurs after payment confirmation (1-2 business days).

Question 5

Are the licenses original and guaranteed?

Accepted Answer

Yes, all our licenses are 100% original and certified by the official manufacturers (Microsoft, Adobe, Autodesk, Norton). We provide a lifetime authenticity guarantee and full support.

Question 6

What is the difference between retail and OEM licenses?

Accepted Answer

Retail licenses can be transferred to a new device and include direct Microsoft support. OEM licenses are tied to the original device and have a lower price. Both are original and permanent.

Question 7

Can I request a refund?

Accepted Answer

Yes, we offer a refund policy within 30 days of purchase if the license has not yet been activated. To request a refund, contact our support with the order number and reason for the request.

Question 8

What is the return policy?

Accepted Answer

As digital products, returns are possible within 30 days only if the license has not been activated. Once the product is activated, refunds are not possible, except for proven code defects.

Question 9

Do the licenses include a warranty?

Accepted Answer

Yes, all perpetual licenses include a lifetime warranty on the product's authenticity. If the code should prove invalid at any time, we provide a replacement code free of charge.

Question 10

Is the site safe for purchases?

Accepted Answer

Absolutely. Our site uses Extended Validation SSL certificate, 256-bit encryption, and PCI-DSS certified payment gateways. Your personal and financial data are always protected.

Question 11

How can I contact support?

Accepted Answer

You can contact us via email at supporto@micro-esd.com, through the live chat on the site (icon in the bottom right), or by phone. Our team responds in Italian with an average response time of less than 2 hours.

Question 12

Is support available 24/7?

Accepted Answer

Email support is available 7 days a week, with responses within 2 hours during business hours (9:00-20:00). Live chat is active Monday to Saturday. For urgent issues outside hours, use priority email.

Question 13

Can I request an invoice?

Accepted Answer

Certainly! We provide a complete electronic invoice with VAT included for all purchases. Enter the invoicing details (VAT number or Tax ID, SDI/PEC) during checkout or contact support after purchase.

Question 14

How do I receive the invoice?

Accepted Answer

The electronic invoice is sent automatically via the Exchange System (SDI) if you have provided the recipient code or PEC. You will also receive a PDF copy via email along with the order confirmation.

Frequently Asked Questions

Purchases & Payments

Delivery & Activation

Licenses & Products

Returns & Refunds

Warranty & Security

Technical Support

Invoicing

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